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This commodity is for Outlook.com. If you're using Outlook for Windows, run into Fixes or workarounds for recent issues in Outlook for Windows.

If you're having problems accessing Outlook.com, you tin can see the status of Microsoft Office Online Services at the Service Health portal.

If you're having problems sending or receiving e-mail, read how to Fix Outlook.com email sync problems.

Concluding updated: 12 May 2021

Outlook.com issues affecting email messages, attachments, and features

Terminal updated: 12 May 2021

Outcome

We are aware of and have released a set for the current issue with Outlook. It might take a few hours for your computer to go the update.

STATUS: Fixed

Please restart your reckoner to receive the update. We are sorry for the inconvenience.

Last updated: seven December 2020

ISSUE

If y'all access your Outlook.com account through the iOS Mail app, yous may be repeatedly asked to enter your username and password.

STATUS: WORKAROUND

We recommend using the Outlook for iOS app instead.

Become the app

Last updated: ten November 2020

Effect

Users with Outlook.com accounts are seeing emails they delete from the Inbox reverting back to the Inbox.

STATUS: INVESTIGATING

The Outlook Team is investigating the event for a fix.  We will update this article equally soon as we have more than data on a set up.

In the meantime, if the emails beingness reverted are coming from connected accounts you may be able to go to the Inbox of the originating account and delete the email to workaround the upshot.  For example, if you take a Gmail connected account, go to Gmail.com and delete the email from there.

Last updated: seven September 2020

Issue

A recent modify to the Family Calendar also removed some functionality that allowed the calendar to exist viewed every bit a shared calendar in other applications like the Windows 10 Mail service app and the Outlook desktop app besides as some third party apps.

WORKAROUND

None of the events or information was lost in the move to the new agenda. The Family grouping agenda at present appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app. Information technology is too added to your favorites automatically.

Acquire more about using the Family unit Agenda in Outlook.com.

Last updated: 13 Baronial 2020

ISSUE

We are aware of an effect where some customers cannot run into images or pictures in their emails, or they are corrupted.

We are currently investigating and apologize for the inconvenience.

WORKAROUND

Inquire the sender to resend the picture as an zipper.

Some customers may run into a News folder. This is a limited experiment for a sample of customers. Although information technology's not possible at the moment to plough the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites.

Final updated: 12 May 2020

ISSUE

Some users may not be able to see the left folder pane.

SOLUTIONS

1. Sign out of Outlook.com

2. Articulate your browser enshroud. Learn how to do that for Border, Chrome, Firefox or Safari.

3. Shut all browser tabs and windows.

4. Sign in again at www.outlook.com.

Tips:When viewing on a pocket-size screen, you may still need to:

1. Maximize your browser window, or scroll left to view the binder listing.

2. Expand the folder pane only when y'all need information technology. Select the three line icon in the left side bar to show or hide folders.

3. Open your layout settings and select Hide reading pane so Save. This will give the screen more infinite to show the folders.

Consequence

We are enlightened that some users may not be able to get support in the Outlook.com Assistance pane when using the Safari browser.

WORKAROUND

1. In the Safari app on your Mac, cull Safari > Preferences > Privacy.

2. UncheckWebsite Tracking: Forestall cross-site tracking.

3. UncheckAlways allow cookies: Block all cookies.

For more data, read Apple tree's guide to Manage cookies and website data in Safari on Mac.

ISSUE

We are enlightened that some users may not exist able to receive email from Gmail accounts. We are investigating a possible problem.

WORKAROUND

Check that you have not accidentally blocked the Gmail domain when blocking one Gmail user.

1. Open your Blocked Senders list.

2. If Gmail.com is in the list, select the side by side to the entry and press Salvage.

Issue

Some users may not be able to empty their Deleted Items folder.

SOLUTIONS

• If you lot have deleted a lot of email, it may have some time for those items to move to or be deleted from the Deleted Items folder - leave the browser window open while the deleting takes place.

• If the email yet fails to delete properly, select a smaller batch to delete.

• If deleted email comes back, it could exist because you lot have deleted a lot of email recently. Please try once more afterward.

Issue

Some customers may non be able to see their Profile, Account or Sign Out options when selecting their picture on the summit toolbar.

WORKAROUNDS

Some Firefox users may exist able to solve the problem by immigration cookies and site information. Learn how.

If not, you tin admission your Microsoft account Profile at https://account.microsoft.com/profile/.

You can meet all other aspects of your Microsoft Account at https://account.microsoft.com/.

You can as well Sign out manually then shut all browser windows.

ISSUE

Some customers may experience a delay when trying to create a new electronic mail address, or alias, for their Outlook.com business relationship.

RECOMMENDED ACTION

1. Please sign out of Outlook.com and close all browser windows.

2. Sign in to start using your new email address/allonym.

ISSUE

Customers using the contact support buttons at the foot of the support pages, or the "email united states" links in back up Virtual Agent, are unable to open the Help Pane.

RECOMMENDED ACTION

1. Sign in to get Outlook.com support.

2. Select the ? at the top of the Outlook.com window. Once yous take signed in and have a browser window open, and so the links volition work.

3. Learn more near how to contact support when using the Aid Pane.

Blocking someone doesn't end their email from coming to your mailbox, but information technology does automatically move the message to your Junk Email folder where you lot can review it (in case it was blocked in error).

Larn more nearly Receiving email from blocked senders in Outlook.com.

Issue

Some browsers will have issues loading emails, time-out or run very slowly if advert and pop-up blockers are enabled, specifically:

• AdBlock

• Ublock

WORKAROUND

1. Use Microsoft Border or another web browser.

2. Exclude Outlook.com from the AdBlock settings. At the top correct corner of Google Chrome, select AdBlock and and so select Don't run on pages on this domain. Refresh your browser to load Outlook.com again.

3. Remove the problematic advertising-blockers by managing extensions in Microsoft Edge, Internet Explorer, Firefox, Chrome. or Safari.

ISSUE

Sure add-ons in the Firefox browser may prevent your Outlook.com Inbox from loading.

WORKAROUND

Visit Firefox support to learn how to Disable or remove Add-ons.

ISSUE

If you are having problems sending e-mail, this might be due to validation issues with your Microsoft Account.

WORKAROUND

1. Get to https://account.alive.com/reputationcheck to validate your Microsoft Account.

2. Ensure your Microsoft Account profile is up-to-date and consummate. Make certain you accept the Terms Of Utilize, if requested.

If you're still unable to send or receive e-mail, read how to Fix Outlook.com email sync bug.

Outlook bug afterward connecting Outlook to Outlook.com

Issue

After adding an email business relationship to Outlook for Windows (Outlook 2016, 2013, 2010 versions) you may feel the following:

• Your electronic mail account proper noun shows up asoutlook_[long serial of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

• Recipients will also receive the email from the sender with theoutlook_[long series of letters and numbers]@outlook.com format.

• When recipients reply to the electronic mail, the email bounces and y'all may receive the message "Undeliverable message when you send Internet mail in Outlook."

This issue can occur when you annals a tertiary political party e-mail address (e.thousand., an email address that is not Outlook.com or Hotmail.com) for your Microsoft Account and don't use Outlook.com for sending and receiving email.

If you typically use an Outlook.com account for email, this event tin occur if there are multiple aliases on the account and the iii^rd party email address is the chief alias. Please see the Culling WORKAROUND department below.

WORKAROUND

Prepare your account manually as an IMAP or Popular account in Outlook.

1. Close Outlook

2. Use Windows Key + R and so type "outlook /profiles" (omitting the quotes) in the Run window and hitting "OK" Note: There is a space between outlook and the forward slash (/)

3. In the launched "Choose Profile" box, select Options > New

4. Type a new, unique profile name and select OK

5. ChooseAvant-garde options >Permit me prepare up my account manually.

6. Enter your account password, then chooseConnect.

7. If setup fails, selectChange Account Settings. Update the account data with the 1 you received from your email provider or from the Popular and IMAP server name reference topic. Cull Connect then so select Done.

8. In the Choose Profile window, select Ready as default profile and select OK.

ALTERNATIVE WORKAROUND

Switch your alias to an Outlook.com or Hotmail.com business relationship.

Note: If yous do non have another allonym, select the link on the page to create 1. Cull Add email and a new alias so choose the optionCreate a new e-mail address and add it every bit an alias.

1. Get to https://account.live.com/names/Manage and sign in to your Outlook.com business relationship.

2. Set your Outlook.com email every bit the primary alias.

3. In Outlook for Windows, remove and re-add together the account. See the steps in this article: Add together your Outlook.com account in Outlook for Windows

Concluding updated: February 8, 2017

Outcome

If Outlook is connected to a principal Outlook.com account that is also connected to other secondary non-Microsoft accounts (such as Gmail, Yahoo, etc.), when sending an email in Outlook, you are not able to choose the other secondary continued account as the "From" sending business relationship.

If you lot manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account.

STATUS: WORKAROUND

Outlook supports sending from a secondary connected account for Microsoft endemic domains such as @outlook.com, @live.com, @hotmail.com but has not implemented this functionality for third-political party domains.

The Outlook team is listening to your feedback and investigating adding this functionality to futurity updates. To larn more than about how to provide feedback, encounter How do I requite feedback on Microsoft Office. In the meantime, please apply the following workaround:

WORKAROUND

You can as well add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as boosted accounts in the Outlook profile.

1. In Outlook, choose the File tab.

   

2. Under Account Information, choose Add Account.

   

3. On the Auto Business relationship Setup page, enter your proper noun, electronic mail accost, and password, and so cull Next.

   Note:If you receive an error message later choosing Side by side, double check your email address and password. If both are right, see the next section.

4. Cull Cease.

For more than information, delight see Outlook electronic mail setup.

Last updated: May two, 2017

Currently, you tin't use Outlook on Windows to edit calendars that are shared with your Outlook.com account, fifty-fifty if you've reconnected your Outlook.com account to Outlook. We're working to arrive possible to edit shared calendars in Outlook 2016 for Windows.

To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows x, or use a mobile device. Read how to Add your Outlook.com account to another mail app.

Final updated: May ii, 2017

Effect

When yous try to accept a shared Outlook.com calendar using your Microsoft 365 for business account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail.

STATUS: WORKAROUND

To access the calendar shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the spider web, iOS, or Android. If you've already clicked the Have push in Outlook 2016, y'all won't be able to re-take the invitation from some other Outlook awarding. The person who sent yous the invitation will need to remove your permissions so transport a new invitation.

However need assistance?

Notation: You lot volition demand to sign in commencement to go back up. If you tin can't sign in, become to Account support.

Take a characteristic request?

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